Innovation in hospitality and tourism / Mike Peters, Birgit Pikkemaat, Editors.

´Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 6, Numbers 3/4 2005.´

Incluye bibliografía.

_ Innovation in tourism / Mike Peters and Birgit Pikkemaat -- marriage between welfare services and tourism -- a driving force for innovation? / Anne-Mette Hjalager -- Leadership and innovation processes -- development of products and services based on core competencies / Harald Pechlaner, Elisabeth Fischer and Eva-Maria Hammann -- Prospects for innovation in tourism : analyzing the innovation potential throughout the tourism value chain / Klaus Weiermair -- consumer-based measurement of tourism innovation / Serena Volo -- Towards the measurement of innovation -- a pilot study in the small and medium sized hotel industry / Birgit Pikkemaat and Mike Peters -- investigation of the factors affecting innovation performance in chain and independent hotels / Michael Ottenbacher, Vivienne Shaw and Andrew Lockwood -- Innovative product development in hotel operations / Joerg Frehse -- Challenges in mobile business solutions for tourist destinations -- the trial case of St. Moritz / Pietro Beritelli and Matthias Schuppisser -- Evaluating Internet portals -- an empirical study of acceptance measurement based on the Austrian National Tourist Office´s service portal / Claudia Klausegger -- new tune from an old instrument : the application of SERVQUAL to a tourism service business / Robert A. Hom.