Innovation in hospitality and tourism /
Innovation in hospitality and tourism /
Mike Peters, Birgit Pikkemaat, Editors.
- 206 páginas : ilustraciones ; 22 cm.
´Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 6, Numbers 3/4 2005.´
Incluye bibliografía.
_ Innovation in tourism / marriage between welfare services and tourism -- a driving force for innovation? / Leadership and innovation processes -- development of products and services based on core competencies / Prospects for innovation in tourism : analyzing the innovation potential throughout the tourism value chain / consumer-based measurement of tourism innovation / Towards the measurement of innovation -- a pilot study in the small and medium sized hotel industry / investigation of the factors affecting innovation performance in chain and independent hotels / Innovative product development in hotel operations / Challenges in mobile business solutions for tourist destinations -- the trial case of St. Moritz / Evaluating Internet portals -- an empirical study of acceptance measurement based on the Austrian National Tourist Office´s service portal / new tune from an old instrument : the application of SERVQUAL to a tourism service business / Mike Peters and Birgit Pikkemaat -- Anne-Mette Hjalager -- Harald Pechlaner, Elisabeth Fischer and Eva-Maria Hammann -- Klaus Weiermair -- Serena Volo -- Birgit Pikkemaat and Mike Peters -- Michael Ottenbacher, Vivienne Shaw and Andrew Lockwood -- Joerg Frehse -- Pietro Beritelli and Matthias Schuppisser -- Claudia Klausegger -- Robert A. Hom.
0789032716 9780789032713
Hostelería.
Turismo.
647.94 / I58 2005
´Co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 6, Numbers 3/4 2005.´
Incluye bibliografía.
_ Innovation in tourism / marriage between welfare services and tourism -- a driving force for innovation? / Leadership and innovation processes -- development of products and services based on core competencies / Prospects for innovation in tourism : analyzing the innovation potential throughout the tourism value chain / consumer-based measurement of tourism innovation / Towards the measurement of innovation -- a pilot study in the small and medium sized hotel industry / investigation of the factors affecting innovation performance in chain and independent hotels / Innovative product development in hotel operations / Challenges in mobile business solutions for tourist destinations -- the trial case of St. Moritz / Evaluating Internet portals -- an empirical study of acceptance measurement based on the Austrian National Tourist Office´s service portal / new tune from an old instrument : the application of SERVQUAL to a tourism service business / Mike Peters and Birgit Pikkemaat -- Anne-Mette Hjalager -- Harald Pechlaner, Elisabeth Fischer and Eva-Maria Hammann -- Klaus Weiermair -- Serena Volo -- Birgit Pikkemaat and Mike Peters -- Michael Ottenbacher, Vivienne Shaw and Andrew Lockwood -- Joerg Frehse -- Pietro Beritelli and Matthias Schuppisser -- Claudia Klausegger -- Robert A. Hom.
0789032716 9780789032713
Hostelería.
Turismo.
647.94 / I58 2005