The Starbucks experience : 5 principles for turning ordinary into extraordinary / Joseph A. Michelli.
Tipo de material:
TextoEditor: New York : McGraw-Hill, c2007Descripción: xiv, 208 páginasTipo de contenido: - texto
- no mediado
- volumen
- 0071477845
- 9780071477840
- 658.4 M623s 2007
| Tipo de ítem | Biblioteca actual | Colección | Signatura topográfica | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | |
|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca Central | Colección General | 658.4 M623s 2007 (Navegar estantería(Abre debajo)) | Disponible | GEN | 33409002627853 |
Incluye bibliografía.
Introduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word.
´The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world´s ´most admired´ companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there - the ´partners´--And the special experience they create for each customer. Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this book takes you deep inside one of the most talked-about companies in the world today.´--Jacket.
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