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Service Operations Management : the total experience / David W. Parker, University of Queensland Business School, Australia.
Tipo de material:
TextoEditor: Cheltenham, UK : Edward Elgar, [2012]Descripción: xix, 557 páginas : ilustraciones ; 25 cmTipo de contenido: - texto
- no mediado
- volumen
- 9781781006221
- 9781781007860
- 658 P238s 2012
Contenidos:
Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index.
| Tipo de ítem | Biblioteca actual | Colección | Signatura topográfica | Estado | Fecha de vencimiento | Código de barras | Reserva de ítems | |
|---|---|---|---|---|---|---|---|---|
| Reserva Libro | Biblioteca Central | Reserva Colección General | 658 P238s 2012 (Navegar estantería(Abre debajo)) | Disponible | 33409002887044 |
Total de reservas: 0
Incluye referencias bibliográficas e índice.
Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index.
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