Service Operations Management : the total experience /
Parker, David W., 1952-,
Service Operations Management : the total experience / David W. Parker, University of Queensland Business School, Australia. - xix, 557 páginas : ilustraciones ; 25 cm.
Incluye referencias bibliográficas e índice.
Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index.
9781781006221 9781781007860
Administración.
Industria de servicios.
658 / P238s 2012
Service Operations Management : the total experience / David W. Parker, University of Queensland Business School, Australia. - xix, 557 páginas : ilustraciones ; 25 cm.
Incluye referencias bibliográficas e índice.
Introduction to service operations management -- Developing a service operations strategy -- Service process improvement -- Leadership and teams in service operations management -- Service supply and logistics networks -- Innovation and services development -- Service operations performance quality -- Sustainable service operations -- Service operations performance -- Not-for-profit and public service operations management -- Pursuit of simplicity in service operations -- Electronic-service operations management -- Index.
9781781006221 9781781007860
Administración.
Industria de servicios.
658 / P238s 2012