Imagen de Amazon.com
Voice of the customer : capture and analysis / Kai Yang.
Tipo de material:
TextoSeries Six sigma operational methods seriesEditor: New York : McGraw-Hill, c2008Descripción: xi, 416 páginas : ilustracionesTipo de contenido: - texto
- no mediado
- volumen
- 0071465448
- 9780071465441
- 658.562 Y22v 2008
Contenidos:
Value, innovation, and the voice of the customer -- The product development process -- Customer value and the voice of the customer -- Customer survey design, administration, and analysis -- Proactive customer information gathering : ethnographic methods -- VOC data processing -- Quality Function Deployment (QFD) -- Customer value creation by brand development -- Value engineering -- Customer value creation through creative design (TRIZ) -- Statistical basics and six sigma metrics.
| Tipo de ítem | Biblioteca actual | Colección | Signatura topográfica | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | |
|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca Central | Colección General | 658.562 Y22v 2008 (Navegar estantería(Abre debajo)) | Disponible | GEN | 33409002569709 |
Total de reservas: 0
Navegando Biblioteca Central estanterías, Colección: Colección General Cerrar el navegador de estanterías (Oculta el navegador de estanterías)
|
|
|
|
|
|
|
||
| 658.562 W746r 1993 Root cause analysis : a tool for total quality management / | 658.562 W752p 1998 Process mastering : how to establish and document the best known way to do a job / | 658.562 Y22m 2004 Multivariate statistical methods in quality management / | 658.562 Y22v 2008 Voice of the customer : capture and analysis / | 658.562 Y62c 1994 Calitividad : la mejora simultánea de la calidad y la productividad / | 658.562 Z72s 1999 Statistical quality control using Excel / | 658.562 Z72s 2003 Statistical quality control using Excel / |
Incluye bibliografía.
Value, innovation, and the voice of the customer -- The product development process -- Customer value and the voice of the customer -- Customer survey design, administration, and analysis -- Proactive customer information gathering : ethnographic methods -- VOC data processing -- Quality Function Deployment (QFD) -- Customer value creation by brand development -- Value engineering -- Customer value creation through creative design (TRIZ) -- Statistical basics and six sigma metrics.
No hay comentarios en este titulo.
Ingresar a su cuenta para colocar un comentario.