A complaint is a gift : recovering customer loyalty when things go wrong /
Barlow, Janelle 1943-
A complaint is a gift : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Møller. - Second edition - x, 287 páginas : ilustraciones, 23 cm
9781576755822 1576755827
2008017877
Quejas al consumidor.
Servicio al cliente.
658.8343 / B258c 2008
A complaint is a gift : recovering customer loyalty when things go wrong / Janelle Barlow, Claus Møller. - Second edition - x, 287 páginas : ilustraciones, 23 cm
9781576755822 1576755827
2008017877
Quejas al consumidor.
Servicio al cliente.
658.8343 / B258c 2008