Customer service the royal treatment /
Customer service the royal treatment / [DVD] :
Coastal Training Technologies Corporation.
- 1 DVD (19 min.) : sonido, a color ; 4 3/4 in. + 1 participant´s handbook (16 páginas, a color, ilustraciones, 20.5 cm.)
Copyright on booklet is 1999. CUS001DVDESP000000044. DVD also contains Resource material for DVD-ROM, which includes a leader´s guide and a PowerPoint presentation -- case. DVD contains Training points, a PowerPoint-type presentation hnighlighting major program contents -- case. DVD-ROM contains English and Spanish versions of the program.
Presents ways to provide pro-active customer service, secrets of guest realtions, and a definition of who is the customer -- website.
Relaciones con los clientes.
Servicio al cliente.
658.812 / C987 2004
Copyright on booklet is 1999. CUS001DVDESP000000044. DVD also contains Resource material for DVD-ROM, which includes a leader´s guide and a PowerPoint presentation -- case. DVD contains Training points, a PowerPoint-type presentation hnighlighting major program contents -- case. DVD-ROM contains English and Spanish versions of the program.
Presents ways to provide pro-active customer service, secrets of guest realtions, and a definition of who is the customer -- website.
Relaciones con los clientes.
Servicio al cliente.
658.812 / C987 2004