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_a658.51 _bS657b 2007 |
| 100 | 1 |
_9280538 _aSmith, Ralph F., _d1953- , _eautor |
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_aBusiness process management and the balanced scorecard : _busing processes as strategic drivers / _cRalph F. Smith. |
| 264 | 3 | 1 |
_aHoboken, N.J. : _bJ. Wiley & Sons, _cc2007. |
| 300 |
_ax, 227 páginas : _bilustraciones |
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| 336 |
_atexto _btxt _2rdacontent |
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_ano mediado _bn _2rdamedia |
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_avolumen _bnc _2rdacarrier |
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| 505 | 0 | _aA world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions. | |
| 650 | 1 | 4 |
_92227 _aAdministración de la producción. |
| 650 | 1 | 4 |
_994711 _aBenchmarking (Administración). |
| 650 | 1 | 4 |
_93194 _aPlanificación estratégica. |
| 856 |
_a_ _yTabla de contenido _uhttp://www.loc.gov/catdir/toc/ecip0616/2006020850.html |
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