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008			060517s2006^^^^nju^^^^^^^^^^^000^0^eng^^
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040			_aDLC _cDLC _dYDX _dCCS _dBAKER _dUN@
082	0	4	_a647.95068 _bT337L 2006
100	1		_9286016 _aTesone, Dana V, _eautor
245	1	4	_aThe little book of cases in hospitality management : stories from industry practitioners / _cD.V. Tesone and Peter Ricci.
264	3	1	_aUpper Saddle River, N.J. : _bPearson/Prentice Hall, _c2006.
300			_axii, 116 páginas
336			_atexto _btxt _2rdacontent
337			_ano mediado _bn _2rdamedia
338			_avolumen _bnc _2rdacarrier
505	0		_aProductivity enhancement -- Leading a turnaround strategy -- Value-added restaurant service -- Training strategies -- Turnaround strategies and employee relations -- Rules and progressive discipline -- A new management assignment -- Dealing with problem employees -- The restaurant -- Career paths -- A comparison of management styles -- Managment and employee motivation -- The department transfer -- The training scenario -- Managers´ reputations -- Coaching, counseling, and discipline -- The special restaurant -- Subjective management practices -- Job opportunities -- Human resource management overview -- Recruitment and retention -- Employee productivity and value-added management -- Legal compliance -- Employee relations and retention -- Employee retention -- Legal compliance -- Recruitment and selection -- Employee training and needs assessment -- Employee compensation -- Performance appraisals and management responsibility -- Management communications and employee relations -- Leadership development -- Employee motivation and recognition programs -- Starting and running an HR office -- The invisible car -- Taking care of the elderly -- There´s a mouse in the house -- Forty-eight hours -- Don´t park here -- The confushed consultant -- Can you float me a loan? -- The ´sick´ van -- The prejudiced housekeeper -- The overnight ´vigil´ -- The disappearing dodge.
650	1	4	_9328114 _aHospitalidad industrial _xAdministración.
700	1		_9267065 _aRicci, Peter, _d1965- _eautor
942			_2ddc _cGEN
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991			_aC0 _bUN@
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900			_aADM