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| 008 | 030211s1998^^^^nyu^^^^^^^^^^^001^0^eng^^ | ||
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_a658.812 _bH633b 1998 |
| 100 | 1 |
_9109076 _aHiebeler, Robert, _eautor |
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| 245 | 1 | 0 |
_aBest practices : _bbuilding your business with customer-focused solutions / _cRobert Hiebeler, Thomas B. Kelly, and Charles Ketteman . |
| 264 | 3 | 1 |
_aNew York, NY : _bSimon & Schuster, _cc1998. |
| 300 | _a240 páginas | ||
| 336 |
_atexto _btxt _2rdacontent |
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| 337 |
_ano mediado _bn _2rdamedia |
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| 500 | _a´Arthur Andersen.´ | ||
| 650 | 1 | 4 |
_96500 _aAdministración industrial. |
| 650 | 1 | 4 |
_9109150 _aServicio al cliente _xAdministración _xCasos. |
| 650 | 1 | 4 |
_9109151 _aServicio al cliente _xControl de calidad _xCasos. |
| 700 | 1 |
_9109152 _aKelly, Thomas B., _eautor |
|
| 700 | 1 |
_9109153 _aKetteman, Charles., _eautor |
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| 710 | 2 |
_9145080 _aArthur Andersen & Co. |
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