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| 008 | 990618s1997^^^^enka^^^^^b^^^^001^0^eng^^ | ||
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_a658 _bH791s 1997 |
| 100 | 1 |
_973862 _aHope, Christine, _eautor |
|
| 245 | 1 | 0 |
_aService operations management : _bstrategy, design, and delivery / _cChristine Hope and Alan Mühlemann. |
| 264 | 3 | 1 |
_aLondon : _bPrentice Hall, _c1997. |
| 300 |
_aviii, 352 páginas : _bilustraciones |
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| 336 |
_atexto _btxt _2rdacontent |
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| 337 |
_ano mediado _bn _2rdamedia |
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| 338 |
_avolumen _bnc _2rdacarrier |
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| 504 | _aIncluye bibliografía. | ||
| 650 | 1 | 4 |
_913774 _aAdministración de industrias de servicios. |
| 700 | 1 |
_973863 _aMühlemann, Alan. _eautor |
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| 942 |
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