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_a658.812 _bK42t 1995 |
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_967671 _aKessler, Sheila, _eautor |
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_aTotal quality service : _ba simplified approach to using the Baldrige Award criteria / _cSheila Kessler. |
| 264 | 3 | 1 |
_aMilwaukee, WI. _b[Editor no identificado], _c1995. |
| 300 | _a161 páginas | ||
| 336 |
_atexto _btxt _2rdacontent |
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| 337 |
_ano mediado _bn _2rdamedia |
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_avolumen _bnc _2rdacarrier |
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_98923 _aCalidad total _xAdministración. |
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_922078 _aMalcolm Baldrige National Quality Award. |
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_2ddc _cGEN |
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