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| 008 | 960315s1995^^^^flu^^^^^^^^^^^001^0^eng^^ | ||
| 020 |
_a188401545X _q(acid-free paper) |
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| 082 | 0 | 4 |
_a658.562 _bM637i 1995 |
| 100 | 1 |
_963050 _aMilakovich, Michael E, _eautor |
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| 245 | 1 | 0 |
_aImproving service quality : _bachieving high performance in the public and private sectors / _cMichael E. Milakovich. |
| 264 | 3 | 1 |
_aDelray Beach FL. : _bSt. Lucie Press , _cc1995. |
| 300 |
_axx 258 páginas : _bilustraciones |
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| 336 |
_atexto _btxt _2rdacontent |
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| 337 |
_ano mediado _bn _2rdamedia |
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| 338 |
_avolumen _bnc _2rdacarrier |
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| 504 | _aIncludes bibliographical references (p. 233-244) and index. | ||
| 650 | 1 | 4 |
_96500 _aAdministración industrial. |
| 942 |
_2ddc _cGEN |
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