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020 _a9789813341265
_9978-981-33-4126-5
024 7 _a10.1007/978-981-33-4126-5
_2doi
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_2bicssc
072 7 _aBUS030000
_2bisacsh
072 7 _aKJMV2
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082 0 4 _a658.3
_223
245 1 4 _aThe Future of Service Post-COVID-19 Pandemic, Volume 1
_h[electronic resource] :
_bRapid Adoption of Digital Service Technology /
_cedited by Jungwoo Lee, Spring H. Han.
250 _a1st ed. 2021.
264 1 _aSingapore :
_bSpringer Nature Singapore :
_bImprint: Springer,
_c2021.
300 _aXII, 225 páginas38 ilustraciones, 30 ilustraciones in color.
_bonline resource.
336 _atexto
_btxt
_2rdacontent
337 _acomputadora
_bc
_2rdamedia
338 _arecurso en línea
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aThe ICT and Evolution of Work,
_x2662-4249
505 0 _aIntroduction -- How the COVID-19 Pandemic is Reshaping the Education Service -- Rethinking Higher Education Post COVID-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era.
506 0 _aOpen Access
520 _aThis open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.
650 0 _aPersonnel management.
650 0 _aTechnological innovations.
650 0 _aService industries.
650 1 4 _aHuman Resource Management.
650 2 4 _aInnovation and Technology Management.
650 2 4 _aServices.
700 1 _aLee, Jungwoo.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aHan, Spring H.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
710 2 _aSpringerLink (Online service)
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9789813341258
776 0 8 _iPrinted edition:
_z9789813341272
776 0 8 _iPrinted edition:
_z9789813341289
830 0 _aThe ICT and Evolution of Work,
_x2662-4249
856 4 0 _uhttps://doi.org/10.1007/978-981-33-4126-5
912 _aZDB-2-BUM
912 _aZDB-2-SXBM
912 _aZDB-2-SOB
999 _c154030
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