000			02311cam a2200553 a 4500
999			_c148303 _d148303
001			ocm27934822
003			OCoLC
005			20210531220405.0
007			ta
008			200225s1993 wiua rb 001 0 eng
010			_a 93015572
020			_a0873891511 _q
020			_a9780873891516 _q
029	1		_aAU@ _b000009986176
029	1		_aDEBBG _bBV009650778
029	1		_aNLGGC _b106883445
029	1		_aNZ1 _b4345650
029	1		_aYDXCP _b911460
035			_a(OCoLC)27934822
040			_aDLC _beng _cDLC _dKUM _dLVB _dBAKER _dNLGGC _dBTCTA _dYDXCP _dOCLCG _dDEBBG _dTXMLI _dOCLCO _dOCLCF _dBMS _dOCLCQ _dEYM _dOCLCQ _dI8M _dOCLCO _dOCLCQ _dCSJ _dOCLCO _dOCLCQ _dOCLCO _dGZM _dGILDS _dMRU _dOCLCO _dCPO _dOCLCO _dOCLCQ _dOCLCO _dOCLCA _dOL$ _dMOL _dOCLCO
041	0		_aeng
082	0	0	_a658.812 _2 _bL425c 1993
100	1		_aLawton, Robin L., _d1949- _eautor
245	1	0	_aCreating a customer-centered culture : _bleadership in quality, innovation, and speed / _cRobin L. Lawton.
264	3	1	_aMilwaukee, Wis. : _bASQC Quality Press, _c©1993.
300			_axix, 177 páginas : _bilustraciones ; _c26 cm
336			_atexto _btxt _2rdacontent
337			_asin mediación _bn _2rdamedia
338			_avolúmen _bnc _2rdacarrier
504			_aIncluye bibliografía e índice
520			_aMany organizations have found it difficult to transfer the Voice of the Customer methods and technologies developed for manufacturing quality and apply them to knowledge and service work. This how-to guide makes it easier! Lawton challenges the traditional thinking about quality and service and provides approaches for integrating the two into a plan that works. Covers successfully applying formal quality management methods--from Taguchi, Deming, and others--to the service enterprise.
650		4	_aServicio al cliente _xControl de calidad. _9137233
650		0	_aAdministración de la calidad total. _9300348
942			_2ddc _cGEN
948			_hNO HOLDINGS IN UN@ - 293 OTHER HOLDINGS
991			_bBenito Flores _cPR20
992			_aMejoramiento de la calidad de los servicios para maestría
900			_aADM
900			_aLYM
900			_aECO
900			_aSYC
900			_aPSI
900			_aAYN
900			_aDI
900			_aCDI
900			_aTC
900			_aCNT