000 00342nam a2200109Ia 4500
008 200213s9999||||xx |||||||||||||| ||und||
020 _a9780750669214
100 _a Jeston, John
245 0 _aBusiness process management: practical guidelines to successful implementations
264 _b  Butterworth-Heinemann
500 _aRecién adquirido
999 _c147561
_d147561