| 000 | 01228cam^a22004095a^4500 | ||
|---|---|---|---|
| 001 | UDM01000150394 | ||
| 003 | UDM | ||
| 005 | 20210531215522.0 | ||
| 008 | 150728s2012^^^^nyu^^^^^^^^^^^000^0^eng^d | ||
| 020 | _a9781489996862 | ||
| 082 | 0 | 4 |
_a658.812 _bC337 2012 |
| 245 | 1 | 0 |
_aCase studies in service innovation / _cLinda A. Macaulay ... [et al.]. |
| 250 | _a1st ed. | ||
| 264 | 3 | 1 |
_aNew York : _bSpringer, _c2012. |
| 300 |
_axiii, 231 páginas ; _c23 cm. |
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| 336 |
_atexto _btxt _2rdacontent |
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| 337 |
_ano mediado _bn _2rdamedia |
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| 338 |
_avolumen _bnc _2rdacarrier |
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| 490 | 0 | _aService Science: Research and Innovations in the Service Economy | |
| 650 | 1 | 4 |
_9112142 _aServicio al cliente _xInnovaciones tecnológicas. |
| 650 | 1 | 4 |
_9350590 _aServicio al cliente. _xAdministración _xEstudio de casos. |
| 700 | 1 |
_9239003 _aMacaulay, Linda A. _eautor |
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| 942 |
_2ddc _cGEN |
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| 991 |
_aBC _aPR15 _aAtoche Kong, Carlos Enrique |
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| 997 |
_aHAVILA _b00 _c20150804 _lUDM01 _h1810 |
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| 998 |
_aRGARZA _b00 _c20150805 _lUDM01 _h1146 |
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