000			01819cam^a2200409^a^4500
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003			UDM
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008			130425s2007^^^^gw^a^^^^^b^^^^000^0^eng^d
020			_a3598220332
020			_a3598440286
020			_a9783598220333
020			_a9783598440281
040			_aKKU _beng _cKKU _dDLC _dYDXCP _dOHX _dIXA _dZQP _dMUQ _dBAKER _dNLGGC _dOCLCG _dAGL _dBTCTA _dSZ9XM _dA7U _dDEBSZ _dMNE _dDEBBG _dUKMGB _dUN@
082	0	4	_a027.7 _bP771m 2007
100	1		_9261886 _aPoll, Roswitha, _eautor
245	1	0	_aMeasuring quality : _bperformance measurement in libraries / _cRoswitha Poll, Peter te Boekhorst.
250			_a2nd rev. ed.
264	3	1	_aMünchen : _bK.G. Saur, _c2007.
300			_a269 páginas : _bilustraciones ; _c22 cm.
336			_atexto _btxt _2rdacontent
337			_ano mediado _bn _2rdamedia
338			_avolumen _bnc _2rdacarrier
490	0		_aIFLA publications ; _v127
504			_aIncluye bibliografía. (p. 263-267).
505	0		_a1. Role of performance indicators in quality management -- 2. Indicators of impact or outcome -- 3. Overview of the indicators -- 4. Description of the indicators -- 5. List of indicators -- A. Resources, infrastructure -- B. Use -- C. Efficiency -- D. Potentials and development -- Annex 1. Calculating costs -- Annex 2. Main sources of the indicators.
650	1	4	_9306989 _aBibliotecas académicas _xEvaluación.
650	1	4	_9307071 _aBibliotecas públicas. _xEvaluación.
700	1		_9177086 _aBoekhorst, Peter te, _d1957- . _eautor
830		0	_9571476 _aIFLA Publications; _v127
942			_2ddc _cGEN
991			_aBC _aPR13 _a000084549, Souto Fuentes, Saul Hiram.
991			_aC0 _bUN@
997			_aHZ _b00 _c20140722 _lUDM01 _h1028
998			_aBATCH-UPD _b00 _c20150424 _lUDM01 _h0103
999			_c133098 _d133098