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_a658.812 _bC987a 2011 |
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_aThe customer experience fiasco : _blearning from the misguided adventures of a customer service executive / _cAndrew Reise Consulting. |
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_aOverland Park, Kan. : _bAndrew Reise Consulting, _c2011. |
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_a113 páginas : _bilustraciones ; _c22 cm. |
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_94224 _aConsumidores. |
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_9101067 _aRelaciones con los clientes. _xAdministración. |
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_9144958 _aAndrew Reise Consulting. |
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_aIHM _aOT12 _a000100299, Del Río, Marta Sylvia. |
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