000			02003cgm^a2200517Ia^4500
001			UDM01000142960
003			UDM
005			20210531214318.0
007			vd^cgaizu
008			120810s2004^^^^vau019^^^^^^^^^^^^vleng^d
040			_aWWP _cWWP _dOCLCQ _dUN@
082	0	4	_a658.812 _bC987 2004
245	1	0	_aCustomer service _h[DVD] : _bthe royal treatment / _cCoastal Training Technologies Corporation.
264	3	1	_aVirginia Beach, VA : _bCoastal training Technologies Corp., _cc2004.
300			_a1 DVD (19 min.) : _bsonido, a color ; _c4 3/4 in. + _e1 participant´s handbook (16 páginas, a color, ilustraciones, 20.5 cm.)
336			_aimagen móvil bidimensional _btdi _2rdacontent
337			_avideo _bv _2rdamedia
338			_avideodisco _bvd _2rdacarrier
500			_aCopyright on booklet is 1999.
500			_aCUS001DVDESP000000044.
500			_aDVD also contains Resource material for DVD-ROM, which includes a leader´s guide and a PowerPoint presentation -- case.
500			_aDVD contains Training points, a PowerPoint-type presentation hnighlighting major program contents -- case.
500			_aDVD-ROM contains English and Spanish versions of the program.
520	3		_aPresents ways to provide pro-active customer service, secrets of guest realtions, and a definition of who is the customer -- website.
650	1	4	_972754 _aRelaciones con los clientes.
650	1	4	_98276 _aServicio al cliente.
710	2		_9101952 _aCoastal Video Communications Corp.
740	0		_aAtendimento ao cuente: um tratamento real _h[DVD].
740	0		_aServicio al cliente : el trato real _h[DVD].
942			_2ddc _cDVD
991			_aBC
991			_aC0 _bUN@
997			_aHZ _b00 _c20140722 _lUDM01 _h1028
998			_aBATCH-UPD _b00 _c20150424 _lUDM01 _h0352
999			_c130746 _d130746
900			_aADM
900			_aLYM
900			_aECO
900			_aSYC
900			_aPSI
900			_aAYN
900			_aDI
900			_aCDI
900			_aTC
900			_aCNT