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020			_a1564145999 _q(pbk.)
020			_a9781564145994 _q(pbk.)
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082	0	4	_a658.812 _bT584f 2002
100	1		_9286797 _aTimm, Paul R, _eautor
245	1	0	_a50 powerful ideas you can use to keep your customers / _cby Paul R. Timm.
250			_a3rd ed.
264	3	1	_aFranklin Lakes, NJ : _bCareer Press, _c2002.
300			_a158 páginas : _bilustraciones
336			_atexto _btxt _2rdacontent
337			_ano mediado _bn _2rdamedia
338			_avolumen _bnc _2rdacarrier
504			_aIncluye bibliografía.
520	3		_aAnnotation _bTurned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that apply a constant flow of customer-centered innovations see consistent strengthening of their customer base. This book will get all managers and employees thinking about the little things that can make all the difference.
520	3		_aPublisher Fact Sheet _bThe economic good times of the 1990s have given way to a bumpy ride in the early 2000s. Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service. This book is designed to make all managers and employees aware of simple yet powerful ideas which will result in dramatic improvements in service and customer loyalty.
650	1	4	_962599 _aSatisfacción del cliente.
650	1	4	_963048 _aServicio al cliente _xAdministración.
740	0		_aFifty powerful ideas you can use to keep your customers.
942			_2ddc _cGEN
991			_aC0 _bUN@
991			_aMER
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