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_a658.812 _bC663c 2003 |
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_9188936 _aCochran, Craig, _d1964- , _eautor |
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_aCustomer satisfaction : _btools, techniques, and formulas for success / _cCraig Cochran. |
| 264 | 3 | 1 |
_aChico, Calif. : _bPaton Press, _cc2003. |
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_axi, 93 páginas : _bilustraciones |
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_atexto _btxt _2rdacontent |
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_ano mediado _bn _2rdamedia |
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_avolumen _bnc _2rdacarrier |
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| 504 | _aIncluye bibliografía. | ||
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_962599 _aSatisfacción del cliente. |
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_98276 _aServicio al cliente. |
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