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008			101201s2006^^^^cau^^^^^^^^^^^000^0^eng^^
020			_a1932828060
020			_a9781932828061
040			_aDLC _beng _cDLC _dIG# _dYDXCP _dOCLCQ _dBTCTA _dBAKER _dOCLCG _dOCLCQ _dUN@
082	0	4	_a658.4013 _bH299p 2006
100	1		_96288 _aHarrington, H. James, _eautor
245	1	0	_aProcess management excellence : _bthe art of excelling in process management / _cH. James Harrington ; foreword by Dr. Armand V. Feigenbaum.
264	3	1	_aChico, Calif. : _bPaton Press LLC, _cc2006.
300			_axxxvi, 140 páginas
336			_atexto _btxt _2rdacontent
337			_ano mediado _bn _2rdamedia
338			_avolumen _bnc _2rdacarrier
490	0		_aThe five pillars of organizational excellence ; _v1
505	0		_aFast action solution teams -- Individuals can improve their processes -- Suggestions for micro-level process management -- Formal suggestion systems -- The macro-level approach to process management -- Introduction -- Phase 1: Define (redefine) the process -- Phase 2: confine the process -- Phase 3: Refine the process -- Repeat phase 1: Redefine (define) the process -- Systematic process breakthrough methodologies -- Introduction -- Process redesign (focused improvement) -- Process reengineering, (new process design, process innovation) -- Process benchmarking -- Comparing the three systematic breakthrough methodologies -- Set different constraints -- Future-state process design approval -- Final implementation plan -- Total six sigma -- introduction -- History of six sigma -- Examples of six sigma improvement -- Do you need six sigma processes-- Evolution of total six sigma -- Implementing total six sigma -- Process maturity grid -- Introduction --^
505	0		_aPreface -- Pillar I: Process management excellence -- Pillar II: Project management excellence -- Pillar III: Change management excellence -- Pillar IV: Knowledge management excellence -- Pillar V: Resource management excellence -- The sky is not the limit -- Why do you need organizational excellence? -- Organizational excellence summary -- Introduction to process management excellence -- Understanding the process hierarchy -- The two approaches to process management -- Basic ingredients of process management -- The team approach to continuous improvement -- Introduction -- Types of teams -- Making teams hum -- Training teams -- Utilizing outside resources -- The micro-level approach to process management -- Introduction -- Random micro-level approach -- Systematic micro-level approach -- Area activity analysis methodology -- The opportunity cycle -- Other team micro-level approaches to process management -- Departmental micro-level approach to process management --^
505	0		_aRequirements for level 5 qualification -- Requirements for level 4 qualification -- Requirements for level 3 qualification -- Requirements for level 2 qualification -- Requirements for level 1 qualification -- Process management excellence summary -- Appendix A: Definitions -- Appendix B: IBM´s business process list -- Appendix C: IBM´s qualification process.
650	1	4	_96500 _aAdministración industrial.
650	1	4	_91855 _aCambio organizacional.
650	1	4	_910119 _aEfectividad organizacional.
856			_a_ _yTabla de contenido _uhttp://catdir.loc.gov/catdir/toc/ecip062/2005030025.html
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998			_aBATCH-UPD _b00 _c20150424 _lUDM01 _h0031
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900			_aLYM
900			_aECO
900			_aSYC
900			_aPSI
900			_aAYN
900			_aDI
900			_aCDI
900			_aTC
900			_aCNT