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| 020 | _a9781932828054 | ||
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_a658.812 _bC663b 2006 |
| 100 | 1 |
_9188936 _aCochran, Craig, _d1964- , _eautor |
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| 245 | 1 | 0 |
_aBecoming a customer-focused organization / _cCraig Cochran ; foreword by Michael Coles, afterword by Danny Helmly. |
| 264 | 3 | 1 |
_aChico, Calif. : _bPaton Press, _cc2006. |
| 300 |
_axvi, 193 páginas : _bilustraciones |
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| 336 |
_atexto _btxt _2rdacontent |
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| 337 |
_ano mediado _bn _2rdamedia |
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| 338 |
_avolumen _bnc _2rdacarrier |
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| 505 | 0 | _aThe customer focus inventory -- Leadership drives customer focus -- The process matrix -- Lean processes and customer focus -- Fundamentals of effective customer feedback -- Developing a customer survey -- The truth about customer complaints -- Training to drive customer focus -- Getting to know your customers -- Innovation management. | |
| 650 | 1 | 4 |
_972754 _aRelaciones con los clientes. |
| 856 |
_a_ _yTabla de contenido _uhttp://www.loc.gov/catdir/toc/ecip062/2005029500.html |
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