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| 005 | 20210531212116.0 | ||
| 008 | 081003s2008^^^^njua^^^^^b^^^^001^0^eng^^ | ||
| 020 | _a0132352214 | ||
| 020 | _a9780132352215 | ||
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_a658.812 _bK96m 2008 |
| 100 | 1 |
_988624 _aKumar, V., _d1957- , _eautor |
|
| 245 | 1 | 0 |
_aManaging customers for profit : _bstrategies to increase profits and build loyalty / _cV. Kumar. |
| 264 | 3 | 1 |
_aUpper Saddle River, N.J. : _bWharton School Pub., _cc2008. |
| 300 |
_axx, 296 páginas : _bilustraciones |
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| 336 |
_atexto _btxt _2rdacontent |
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| 337 |
_ano mediado _bn _2rdamedia |
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| 338 |
_avolumen _bnc _2rdacarrier |
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| 504 | _aIncluye bibliografía. | ||
| 650 | 1 | 4 |
_9325793 _aGanacias. |
| 650 | 1 | 4 |
_9101067 _aRelaciones con los clientes. _xAdministración. |
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