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| 082 | 0 | 4 |
_a658.12 _bW666m 2007 |
| 100 | 1 |
_9295949 _aWilburn, Morris, _d1953- , _eautor |
|
| 245 | 1 | 0 |
_aManaging the customer experience : _ba measurement-based approach / _cMorris Wilburn. |
| 264 | 3 | 1 |
_aMilwaukee, Wis. : _bASQ Quality Press, _c2007. |
| 300 |
_axv, 112 páginas : _bilustraciones |
||
| 336 |
_atexto _btxt _2rdacontent |
||
| 337 |
_ano mediado _bn _2rdamedia |
||
| 338 |
_avolumen _bnc _2rdacarrier |
||
| 504 | _aIncluye bibliografía. | ||
| 650 | 1 | 4 |
_972754 _aRelaciones con los clientes. |
| 650 | 1 | 4 |
_962599 _aSatisfacción del cliente. |
| 650 | 1 | 4 |
_98276 _aServicio al cliente. |
| 856 |
_a_ _yTabla de contenido _uhttp://www.loc.gov/catdir/toc/ecip0618/2006024190.html |
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