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_a658.812 _bB639c 2004 |
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_939379 _aBlanchard, Kenneth H, _eautor |
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_aCustomer mania! : _bit´s never too late to build a customer-focused company / _cKen Blanchard, Jim Ballard, Fred Finch. |
| 264 | 3 | 1 |
_aNew York : _bFree Press, _cc2004. |
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_ax, 195 páginas : _bilustraciones ; _c23 cm. |
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_atexto _btxt _2rdacontent |
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_ano mediado _bn _2rdamedia |
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_avolumen _bnc _2rdacarrier |
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_963048 _aServicio al cliente _xAdministración. |
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_980284 _aBallard, Jim, _d1933- . _eautor |
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_9203280 _aFinch, Frederic E. _eautor |
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_a_ _yTabla de contenido _uhttp://www.loc.gov/catdir/enhancements/fy0631/2004056398-t.html |
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