Campus crisis management : a comprehensive guide to planning, prevention, response, and recovery / Eugene L. Zdziarski II, Norbert W. Dunkel, J. Michael Rollo, and associates.

Incluye bibliografía.

_ Preface / Eugene L. Zdziarski II, Norbert W. Dunkel, and J. Michael Rollo -- About the authors -- pt. 1. Understanding crisis management -- Impact of crisis / J. Michael Rollo and Eugene L. Zdziarski II -- Crisis matrix / Eugene L. Zdziarski II, J. Michael Rollo, and Norbert W. Dunkel -- pt. 2. Crisis management in practice -- Crisis management teams / Grant P. Sherwood and David McKelfresh -- Developing a crisis management plan / J. Michael Rollo and Eugene L. Zdziarski II -- Crisis communication / Cynthia J. Lawson -- Working with emergency personnel and outside agencies / Norbert W. Dunkel and Linda J. Stump -- Psychological first aid in the aftermath of crisis / Wayne Griffin -- Crisis training / Maureen E. Wilson -- pt. 3. Lessons from crisis management -- Environmental crises / Pat Whitely, Jacinta Felice, and Kevin Bailey -- Facility crises / Tom Brown, Craig Allen, Jim Conneely, and Claire Good -- Human crises / Brent G. Paterson, Lee E. Bird, Suzanne M. Burks, Cindy K. Washington, Tom Ellett, and Anthony Daykin -- pt. 4. Maintaining a crisis management focus -- Contemporary issues in campus crisis management / Beth Hellwig-Olson, Merna Jacobsen, and Azfar Mian -- Where do we go from here? / J. Michael Rollo, Eugene L. Zdziarski II, and Norbert W. Dunkel -- Appendix : Crisis debriefing / Daryl Johnston.