TY  - BOOK
AU  - Smith,Ralph F.
TI  - Business process management and the balanced scorecard: using processes as strategic drivers 
SN  - 0470047461
U1  - 658.51 
PY  - 2007///
CY  - Hoboken, N.J.
PB  - J. Wiley & Sons
KW  - Administración de la producción
KW  - Benchmarking (Administración)
KW  - Planificación estratégica
N1  - A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions
UR  - http://www.loc.gov/catdir/toc/ecip0616/2006020850.html
ER  -