Smith, Ralph F.,  1953- , <br/><br/>
Business process management and the balanced scorecard :  using processes as strategic drivers / 
Ralph F. Smith. 
 - x, 227 páginas :  ilustraciones 
<br/><br/>A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions. 
<br/><br/><label>ISBN: </label>0470047461 9780470047460 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administración de la producción.<br/>Benchmarking (Administración).<br/>Planificación estratégica.
<br/><br/><label>Dewey Class. No.: </label>658.51  / S657b 2007