TY  - BOOK
AU  - Laughlin,Sara
AU  - Shockley,Denise Sisco
AU  - Wilson,Ray
TI  - The library´s continuous improvement fieldbook: 29 ready-to-use tools 
SN  - 0838908594
U1  - 025.1 
PY  - 2003///
CY  - Chicago, IL
PB  - American Library Association
KW  - Administración de bibliotecas
KW  - Manuales
KW  - Bibliotecas
KW  - Control de calidad
KW  - Estados Unidos
KW  - Estudio de casos
KW  - Calidad total
KW  - Administración
N1  - Incluye bibliografía; Overview of continuous improvement -- Choosing the right tools for the task -- Tools for continuous improvement -- Affinity diagram-- Agenda -- Brainstorming -- Cause analysis -- Cause-and-effect diagram -- Charter -- Check sheet -- Consensogram -- Criteria rating scale -- Fishbowl -- Flowchart: deployment -- Flowchart: top down -- Force field -- Gantt chart -- Group norms -- Histogram -- Multivoting -- Nominal group technique -- Operational definition -- Pait and share -- Paired comparison -- Pereto chart -- Parking lot -- Plus/delta -- Process behavior chart -- Run chart -- Scatter diagram -- Visual synectics -- Why-why
UR  - http://www.loc.gov/catdir/toc/ecip043/2003010432.html
ER  -