TY  - BOOK
AU  - Miller,Thomas I
AU  - Kobayashi,Michelle Miller
TI  - Citizen surveys: how to do them, how to use them, what they mean 
SN  - 0873261720
U1  - 303.83 
PY  - 2000///
CY  - Washington, D.C.
PB  - International City/County Management Association
KW  - Gobierno local
KW  - Toma de decisiones
N1  - Incluye bibliografía
ER  -