Terrill, Craig, <br/><br/>
Market leadership strategies for service companies :  creating growth, profits, and customer loyalty / 
Craig Terrill and Arthur Middlebrooks. 
 - xvi, 268 páginas :  ilustraciones 
<br/><br/>Incluye bibliografía. 
<br/><br/><label>ISBN: </label>0844224413 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Servicio industrial--Mercadeo--Administración.
<br/><br/><label>Dewey Class. No.: </label>658.8  / T326m 2000