TY  - BOOK
AU  - Kotter,John P.
AU  - Cohen,Dan S.
TI  - The heart of change: real-life stories of how people change their organizations 
SN  - 1578512549
U1  - 658.406 
PY  - 2002///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Cambio organizacional
ER  -