TY  - BOOK
AU  - Basch,Michael D
TI  - Customer culture: how Fed Ex and other great companies put the customer first every day 
T2  - Financial Times Prentice Hall books
SN  - 0130353310
U1  - 658 
PY  - 2002///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall PTR
KW  - Calidad de vida en el trabajo
KW  - Cultura corporativa
KW  - Efectividad organizacional
UR  - http://www.loc.gov/catdir/toc/fy033/2002020628.html
ER  -