TY  - BOOK
AU  - Bogan,Christopher E
AU  - English,Michael,J.
TI  - Benchmarking for best practices: winning through innovative adaptation 
SN  - 0070063753
U1  - 658.562 
PY  - 1994///
CY  - New York
PB  - McGraw-Hill
KW  - Benchmarking (Administración)
ER  -