TY  - BOOK
AU  - Fitzsimmons,James A
AU  - Fitzsimmons,Mona J.
TI  - Service management for competitive advantage
SN  - 0070212171
U1  - 658 
PY  - 1994///
CY  - New York
PB  - McGraw-Hill
KW  - Administración de industrias de servicios
ER  -