TY  - BOOK
AU  - Spenley,Paul
TI  - World class performance through total quality: a practical guide to implementation 
SN  - 0412361205
U1  - 658.562 
PY  - 1992///
CY  - London
PB  - Chapman & Hall
KW  - Calidad total
KW  - Administración
KW  - Control de calidad
ER  -