TY - ADVS AU - Deming,William Edwards ED - Massachusettes Institute of Technology. TI - The Deming videotapes T2 - MIT Video Course U1 - 658.562 PY - 1991/// CY - Cambridge, Mass. PB - MIT KW - Administración KW - Control de calidad N1 - v.1. Introduction (8 min.); Chain reaction of quality (12 min.); The system, common and special causes of trouble (26 min.) -- v.2. The 14 points for management (47 min.) -- v.3. Uses of control charts (21 min.); New principles of training and supervision (12 min.); Diseases and obstacles (28 min.) -- v.4. Quality and productivity in service organizations (15 min.); Quality and the consumer (10 min.) ER -