TY  - BOOK
AU  - Creech,Bill
TI  - The five pillars of TQM: how to make total quality management work for you 
SN  - 0525937250
U1  - 658.562 
PY  - 1994///
CY  - New York
PB  - Truman Talley Books/Dutton
KW  - Calidad total
KW  - Administración
KW  - Estados Unidos
ER  -