TY - BOOK AU - Latzko,William J. AU - Deming,William Edwards AU - Saunders,David M. TI - Four days with Dr. Deming: a strategy for modern methods of management T2 - Engineering process improvement series SN - 0201633663 U1 - 658.562 PY - 1999///, c1995 CY - Reading, Mass. PB - Addison-Wesley Pub. Co. KW - Calidad total KW - Administración KW - Control de calidad N1 - Incluye bibliografía ER -