TY  - BOOK
AU  - Goetsch,David L
AU  - Davis,Stanley B.
TI  - Introduction to total quality: quality management for production, processing, and services 
SN  - 0132325217
U1  - 658.562 
PY  - 1997///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Control de calidad
KW  - Administración
ER  -