Goetsch, David L, <br/><br/>
Introduction to total quality :  quality management for production, processing, and services / 
David L. Goetsch and Stanley Davis. 
 - 2nd ed. 
 - xii, 660 páginas :  ilustraciones 
<br/><br/><label>ISBN: </label>0132325217 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Control de calidad--Administración.
<br/><br/><label>Dewey Class. No.: </label>658.562  / G599ia 1997