TY  - BOOK
AU  - Kolarik,William J
TI  - Creating quality: concepts, systems, strategies, and tools 
T2  - McGraw-Hill series in industrial engineering and management science
SN  - 0070352178
U1  - 658.262 
PY  - 1995///
CY  - New York
PB  - McGraw-Hill
KW  - Análisis de sistemas
KW  - Control de calidad
N1  - Incluye bibliografía
ER  -