TY  - BOOK
ED  - AT&T.
TI  - AT&T quality improvement cycle
SN  - 0932764207
U1  - 658.562 
PY  - 1989///, c1988
CY  - Indianapolis, IN.
PB  - AT&T Customer Information Center
KW  - Calidad total
KW  - Administración
ER  -