TY  - BOOK
AU  - Karmarkar,Uday Sadashiv
AU  - Lederer,Phillip J.
TI  - The practice of quality management
SN  - 0792398645
U1  - 658.562 
PY  - 1997///
CY  - Boston, MA.
PB  - Kluwer Academic
KW  - Calidad total
KW  - Administración
ER  -