Kessler, Sheila, <br/><br/>
Total quality service :  a simplified approach to using the Baldrige Award criteria / 
Sheila Kessler. 
 - 161 páginas 
<br/><br/><label>ISBN: </label>0873893360 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Calidad total--Administración.<br/>Malcolm Baldrige National Quality Award.
<br/><br/><label>Dewey Class. No.: </label>658.812  / K42t 1995