TY  - BOOK
AU  - Keen,Peter G.W
AU  - Knapp,Ellen M.
TI  - Every manager´s guide to business processes: a glossary of key terms & concepts for today´s business leader 
SN  - 0875846270
U1  - 650.03 
PY  - 1996///
CY  - Boston, MA.
PB  - Harvard Business School Press
KW  - Administración industrial
KW  - Terminología
KW  - Negocios
ER  -