Milakovich, Michael E, <br/><br/>
Improving service quality :  achieving high performance in the public and private sectors / 
Michael E. Milakovich. 
 - xx 258 páginas :  ilustraciones 
<br/><br/>Includes bibliographical references (p. 233-244) and index. 
<br/><br/><label>ISBN: </label>188401545X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Administración industrial.
<br/><br/><label>Dewey Class. No.: </label>658.562  / M637i 1995